What is the limit on withdrawing from my ATM/Debit card?

• Individual transaction limit is $300 with a total withdrawal limit of $1,000 per business day.
• Total withdrawal limit per business day at Point-of-Sale is $750.

Who do I call if I lose my ATM/Debit card?

• During Banking Hours, please call (800) 833-5746 and follow the prompts to speak to Customer Service.
• After 5:00 p.m., on weekends, and on holidays, please call (866) 546-8273.

Is there a charge for internet banking or on-line bill payment services?

• No. As a convenience to our customers, both internet banking and unlimited on-line BillPay are offered at no charge.

Does The Bank & Trust have a coin counter?

• Yes, this service is provided at no charge for customers of The Bank & Trust.
  • Del Rio at 1200 Veterans Boulevard
  • San Angelo at Knickerbocker & University
  • Sonora at 229 Hwy 277 North

Does The Bank & Trust offer notary services?

• Yes, as a convenience to our customers notary services are available.

How do I contact the three Major Credit Bureaus:

• To Order a Credit Report:
  • Experian (888) 397-3742
  • Trans Union (800) 888-4213
  • Equifax (800) 685-1111
• To Report Fraud:
  • Experian (888) 397-3742
  • Trans Union (800) 680-7289
  • Equifax (800) 525-6285

What do I need to open an account?

• You will need two forms of identification
  • The forms of acceptable ID are:
    • Valid state issued drivers license (all states)
    • Passport
    • Resident alien ID card
    • Visa and Border crosser card
    • Military ID card
  • We also accept these secondary forms of ID to be used along with a primary form of ID:
    • Social security card
    • Birth certificate
    • Voter registration card
    • Utility bill
    • Credit card
    • Insurance card
    • Student ID card
    • Firearm license

Does The Bank & Trust offer gift cards?

• Yes. Visa Gift Cards that can be used anywhere Visa is accepted are available. Cards can store amounts from $25 to $500. Applicable purchase and usage fees are explained at time of purchase.

How do I order checks?

• You can order your checks on The Bank & Trust website, call us, follow the instructions on your check reorder form, or drop off a blank deposit slip at the nearest Bank & Trust lobby. Click here to order checks now.

What is The Bank & Trust Routing Number?

• 114901370

Do I have to be present to do a wire transfer?

• Yes. Wire transfers require that you be present and have a proper identification. The deadline for wire transfers is 2:00 p.m. Monday - Friday.

Is there an application fee when applying for a mortgage loan?

• No

What do I need to bring to purchase a home aside from the application?

• Pay Stubs (covering last 30 days)
• W-2's (2 most recent with attachments)
• Bank Statements (2 most recent all pages - checking and savings)
• Quarterly Investment Statements (most recent)
• Other information may be requested at the time of application

What action do I need to take to apply for an open position with The Bank & Trust?

• To be considered an applicant with The Bank & Trust, an individual interested in employment must:
  • Request and complete our written application form (application must be picked up at any of our locations) AND
  • Be minimally qualified for the position for which they are applying

How long is my employment application active?

• Applications are considered active for 90 days from the date of submission. After that amount of time to be considered for an open position a new employment application must be submitted.